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Refund Policy

Goods Return & Exchange Policy

We only accept return and exchanges due to the following reasons:

  1. Received the incorrect goods
  2. Received the defective goods
**Exchanges are only valid on regular priced items purchased without promotional and/or shipping offers or discount codes.
**Defective item does not include wrong colour chosen, dislike of design chosen or any error in purchase caused by buyer.


  1. Must be notified of an exchange within 7 days from date of receiving of goods.
  2. Must received a confirmation from us BEFORE return the goods.
  3. Goods must be returned in brand new condition, unwashed (without any stains or scents including but not limited to fragrances, detergent, perfume) in their original packaging with tags attached.. We reserves the right to reject a return if we conclude it is not in a new condition.
  4. A one to one exchange will be processed upon receipt of your package.
  5. Goods purchased through a third party will not be eligible for an exchange.
  6. Exchanges are only to be handled via Mail.
  7. In the event that the goods you originally purchased is sold out, we will give alternative items for exchange.
  8. We do not have Cash Refund policy.
  9. We only absorb the shipping charges if the return due to our oversight.

The following are not considered defect attributes and are non-eligible for exchanges.

True color of an item may vary slightly due to studio lighting and inevitable discrepancies arising from individual computer and/or tech device.
location_on 23-02, Jalan Austin Perdana 2, Taman Austin Perdana, 81100 Johor.
email info@ayalwaysyoung.com phone +607-350 0778
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